FAQs

We hope that your experience with DeltaZen is as effortless as possible; however, we do acknowledge that questions may arise.

GENERAL:

What is DeltaZen?

DeltaZen is a supplement brand that offers a variety of products to support your overall health and well-being. Our products are designed to be safe and effective, using only the highest quality ingredients.

What types of products does DeltaZen offer?

DeltaZen offers a range of supplements prepared with natural extracts, such as Moringa Pure, Chagga Mushroom, Lion's Mane Mushroom, Ashwagandha, Bee Pearl, Max Detox, Sea Moss, etc. We also offer exclusive variety of personal care and beauty products.

What is the difference between DeltaZen products and other brands?

DeltaZen products are unique because they are all made with premium, natural ingredients that are free from any artificial additives, fillers, binders, or synthetic ingredients. We also use the latest scientific research to ensure the effectiveness of our products.

What is the best way to take DeltaZen products?

It is best to take DeltaZen products as directed on the label. However, if you have any doubts or questions, please consult with your healthcare provider.

Are DeltaZen products safe?

Yes, all DeltaZen products are designed to be safe and effective, using only the highest quality natural ingredients.

SHIPPING & RETURNS:

How much is the shipping fee?

We offer FREE Shipping all over the United States on orders above $50. A flat shipping rate of $4.95 will be charged otherwise.

When will my order arrive?

Please allow 3 to 5 business days, all orders are shipped via USPS ground. International shipping time is determined as per the carrier’s lead time.

Can I cancel my order once it is placed?

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be 100% sure about purchasing the product before proceeding to checkout.

Do you have a return policy?

Please refer to our return and refund policy and for other concerns.

SUBSCRIPTION DETAILS:

How Can I Subscribe to a Product?

It is very simple and straight. Choose any product of your choice and you will see two options “One Time Purchase” and “Save and Subscribe”. Please select “Save and Subscribe” while adding it in your cart. We offer multiple subscriptions, which is a great way to never miss your supplements before it ends.

Can I cancel my subscription plan?

Yes, you can cancel your subscription plan by logging in to your dashboard. Please note that if you cancel less than 7 days before your next ship date, cancellation will not take effect until after that shipment. If you pre-paid for 6 or 12 deliveries, we'll continue to send any deliveries you've already paid for but will not renew your plan again.

Can I put my subscription plan on hold?

Yes - you can change your delivery schedule any time by logging into your dashboard and updating your delivery schedule.

Can I change my plan after I sign up?

Of course! You can change any of your settings in your account at any time. Our goal is to help you to get your supplements in time. We encourage you to make changes to get there!

SUPPORT & CHECKOUT:

How do I proceed through the checkout process?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the checkout process.

What methods of payment do you accept?

We accept Credit Cards, Debit Cards, PayPal, Shop Pay, Apple Pay, Shopify Payments, etc.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

Which browser should I use to view your site?

We highly recommend that you browse with the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.

Where can I contact you in case of concerns with the products?

You can reach us by sending us an e-mail at: zenconnect@delta-zen.com.

I have more questions.

Send us an email at zenconnect@delta-zen.com. We usually respond within a single business day.